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Frequently Asked Questions
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New or antique sterling silver, young or old collector, sterling silver will always instill passion and a sense of timelessness. In 2001, Southern Silver was created to blend this timeless passion with the many benefits of Web-based retail. By maintaining an online-only store, Southern Silver offers significant savings on the widest variety of sterling silver. Southern Silver is an online marketplace for buyers, sellers and collectors of sterling silver flatware. At SouthernSilver.com you can find new, estate and antique sterling silver flatware, replacements for your sterling silver pattern, baby gifts, holiday ornaments, picture frames and accessories from all of the major manufacturers. From Gorham’s Chantilly to Reed & Barton’s Francis I, and the hundreds of unique patterns in between, Southern Silver is your online resource for discount sterling silver. In addition to sterling silver collectibles, Southern Silver offers a wide range of stainless steel implements to artists looking to create their one-of-a-kind serving pieces. Southern Silver is a family-run business and is wholly owned by Southern Silver LLC (a Georgia company) and is based in Atlanta, GA. WHERE TO FIND US Remember, we do not operate a retail store. Our mailing address is: Southern Silver LLC 227 Sandy Springs Place Suite D317 Atlanta, GA 30328 Reach us by phone or email: Toll Free: 800-288-9910 Phone (Local Atlanta): 404-255-9910 Fax: 404-255-9915 Email: info@southernsilver.com  ECMTAMerchant
What is your Shipping Policy?
UNITED STATES: Buyer to pay designated charges for shipping and handling for the first sterling silver flatware or other items purchased and for each additional item purchased. Rates vary based on size and weight or your sterling silver flatware order. CANADA: Canadian residents are responsible for paying all applicable duties and taxes. Southern Silver declares the full purchase price on the Customs Forms. We will not mark the items as gifts or samples. ALL: We do combine shipping for multiple orders. Please contact us before paying if your invoice does not automatically discount shipping for multiple sterling silver flatware orders. insurance is optional and completely at the discretion of each buyer. Sorry, we do not ship outside the United States and Canada. Overnight air shipping is available at extra cost, and can be quoted after the sale. Please call 1-800-288-9910 for further details and/or instructions.
Do you ship internationally?
Yes
What is your Return Policy?
We have a 30 day No-Questions-Asked Money Back Guarantee. Please email us at info@southernsilver.com or call 1-800-288-9910 if you have any questions. Please send returns to the following address: Southern Silver LLC 227 Sandy Springs Place Suite D317 Atlanta, GA 30328 Toll Free: 800-288-9910 Local Atlanta (Voice): 404-255-9910 Fax: 404-255-9915 Email: info@southernsilver.com
What Customer Service help do you offer?
We want to hear from you! Please contact us with any comments or questions by using any of the following methods:Phone Numbers: Toll Free: 800-288-9910 Local Voice (Atlanta): 404-255-9910 Fax: 404-255-9915 Email: info@southernsilver.com Web: southernsilver.com Physical Mailing Address: Southern Silver LLC 227 Sandy Springs Place Suite D-317 Atlanta, GA 30328 Also note: Any sales within the State of Georgia will be subject to 7% sales tax. Orders that include multiple items will automatically be combined to optimize shipping charges. Typically, the first item charge is $6.99 and each additional item shipping/handling charge is $1.99. Items and shipping rates may vary widely based on weight and location. All orders must be paid within 7 days. Any order that has not been paid within 7 days will automatically be canceled and returned to our available inventory for sale. |
